If you should need to contact us regarding this policy or to exercise any of the rights detailed within it, please contact our Information Officer
Mr Paul Rushton
Rushton Hickman Limited
186 Horninglow Street
Burton upon Trent
Tel: 01283 528002
We need to use your personal information so that we might properly deliver our services to you. That could include any of the following
We use different methods to collect information from and about you. We may collect information directly from you, when you register on our website, call or visit our offices, indirectly through third parties such as Zoopla or EGPropertylink or through public sources such as Companies House or anti money-laundering and fraud prevention services such as Smartsearch.
We are required, by law, to have a legal basis to use (which may include store) your information. Most commonly, we will use your personal data
Generally, we do not rely on consent as a legal basis for processing your personal data.
We may use your information to inform you about properties we are marketing which may be of some interest to you.
We will not share your information with a third party without first getting your express permission to do so.
You can ask us or third parties to stop sending you messages at any time by following the opt-out links on any messages you receive or by contacting our offices.
We will only use your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We may have to share your information with third parties such as:
We do require all third parties to respect the security of your information and to treat it in accordance with the law. We do not allow these third-parties to use your information for their own purposes and only permit them to process your information for specified purposes and in accordance with the law.
We do not, as a rule, transfer your information outside the European Economic Area (EEA). If, however, it is necessary for us to do so we will ensure a similar degree of protection is afforded.
We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those employees, agents, contractors and other third-parties who have a business need to know. They will only process you information on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve these purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case we will notify you and keep you updated.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Whilst you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.